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Author: Caroline Griffiths

Partners of the worlds 1st ‘Masters degree in Customer Experience’

Is Customer Experience important to you? As proud partners of the worlds 1st ‘Masters degree in CX’ programme’ we are offering friends, clients and colleagues of fortysevenpercent 10% discount. Simply click on fortysevenpercent when you book your course at http://www.icustman.com/pgdcx/ Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email…
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Dr. Rob Lambkin-Williams

Strategy | YourWin

Without strategy, a vision remains a vision not an active execution of objectives. A good strategy, communicated well, co-opted, adopted & delivered upon allows us to win the game that we once visualised. Winning Strategies help you to turn your vision into a reality with the intention to not just play, but to play to win.…
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Psychological Safety Matters.

Whatever your thoughts are on the government response to allegations made against Priti Patel, this week has raised awareness on the importance of psychological safety and (excuse the pun) the politics involved in these types of work place scenarios. Does your organisation face these challenges? Have you found yourself in a similar situation? Are your…
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Unpacking the Theory of Change

Unpacking the Theory of Change

The term “theory of change” is as popular as it is confusing. By gaining a clearer understanding of its various interpretations, practitioners in the social sector can more effectively implement and assess their interventions. (Illustration by Jeffery Fisher) Staying abreast of the social sector’s expansive and evolving lexicon is […] Click here to view original…
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The Freedom of the Mind

Archie Williams said that when they took away his freedom for 37 years for a crime that he did not commit they put his body in prison BUT not his mind. Click the link below to see Archie Williams as he tells his deeply moving story, played out quite literally on the stage of an…
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COVID-19: Extended Circuit Breaker Forces Business Owners To Change Their Mindset And Pivot

Earlier yesterday, the Singapore government announced further measures to control the outbreak of COVID-19. Among these measures include the extension of the circuit breaker period for another month as well as further closure of businesses in certain service areas . Of course, this move will most likely impact the […] Click here to view original…
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Now That We Know We Can Change, Harvard Economist Says, We’d Better

The pandemic shows that we’re capable of rapid change, but also that we need to be better prepared. The coronavirus pandemic shows that companies and the economy can respond quickly and globally to natural threats, said a leading expert on organizational change, but also that we need to better […] Click here to view original…
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COVID-19 might accelerate or change previous AI adoption strategies

COVID-19 might accelerate or change previous AI adoption strategies

The COVID-19 pandemic may be a force that changes how the the economies of the United States, Canada, and members of the European Union all use AI. Because of serious supply chain problems in Asia, many firms will restructure complex supplier networks or make them more redundant. In many […] Click here to view original…
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A season of change: On IMD forecast system

It is time for the India Meteorological Department to incorporate lessons from the new normal In the season of the abnormal, the IMD has announced that the monsoon this year would likely be normal . The agency follows a two-stage forecast system : indicating in April whether there are […] Click here to view original…
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